Train for the future with Training Oracle
Seven Easy Steps to Assertiveness (1 day)
Date(s):
14-Jul-2011
Time: 0930 - 1630 POOLE
Location: N/A
Do you have difficulty saying "No", asking for what you want, or having your point of view taken seriously? Attending this ONE DAY thought-provoking & helpful Assertiveness course will provide you with the skills & self esteem that are essential for enabling you to communicate more confidently & effectively with others.
Assertiveness isn't something you're born with; it's a skill that needs to be learnt & then practised.
This ONE DAY course will increase your confidence & self belief by establishing an approach to communication that increases your chances of getting the outcome you really want in any given situation & removing the feelings of guilt that can be associated with saying "No".
This Course Will Help You To:
- Boost your levels of confidence & self-esteem in relation to communicating with others
- Apply assertive behaviour in the workplace & at home
- More effectively handle potentially difficult people & situations
- Recognise the right opportunities for using assertiveness
- Improve the chances of getting what you want by making requests assertively
- Feel better about about saying "NO" & less guilty!
Course Content:
- Identifying & understanding different human behaviours
- What happens when we say what we don't really mean or want
- How assertiveness benefits everyone
- The impact of non-verbal behaviour & communciation
- Recognising assertive behaviour
- Saying "NO" and meaning it
- Stating your needs & wants with confidence
- When to be assertive & when not to
Who Will Benefit?
Directors, Line Managers, Supervisors, Team Leaders, General Managers, Area & Regional Managers, Sales Managers, Operations Managers, Finance Managers, Stores Managers, Project Managers, Team Members.
This practical & very helpful course will boost your confidence & self esteem enabling you to communicate much more effectively with others.
The Cost & What's Included:
The price of £199 plus VAT includes a copy of the Sunday Times book "Develop Your Assertiveness (Creating Success)" by Sue Bishop, lunch, refreshments, all training materials, a comprehensive workbook PLUS six months free email support from your course leader to help you implement the training and techniques learned.
Book and pay for your place before 10 June and receive a free copy of "Perfect Phrases for Dealing with Difficult People" by Susan Benjamin, containing hundreds of ready to use phrases for handling conflict, confrontation and challenging personalities.
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