Train for the future with Training Oracle
Essential Skills for Team Leaders & Supervisors (1 day)
Date(s):
15-Mar-2011
Time: 0930-1630 BOURNEMOUTH
Location: N/A
This practical & inspirational ONE DAY course designed especially for Supervisors & Team Leaders focuses on the key skills needed in order to achieve results through others. Without these key leadership skills, your ability to perform your role efficiently will be at risk. After attending this course you'll be able to use a range of great, easy-to-use techniques to lead your team effectively to achieve the required results.
This Course Will Help You To:
- More effectively manage your team members
- Efficiently, effectively & economically, achieve results through others
- Set SMARTER objectives
- Give clear instructions
- Handle performance issues with confidence
- Provide team members with effective feedback
- Feel confident when communicating & managing others
- Deal effectively with people who break the rules
- Better manage your time
Course Content:
- The Team Leader's role
- Communicating effectively
- Different styles of leadership & when to use them
- Setting goals, targets & objectives
- Giving constructive feedback & praise
- Handling performance, behaviour or attitude issues
- The basics of good time management & delegation
Who Will Benefit?
Works Supervisors & Team Leaders, Call Centre Team Leaders & Supervisors, Tele-Sales Team Leaders & Supervisors, Assistant Managers, Deputy Managers.
After attending this motivational course you'll be better able to communicate effectively with your team and lead them to achieve the required results.
The Cost & What's Included:
The price of £175 plus VAT includes lunch, refreshments, all training materials, a training certificate PLUS six months free email support from your course leader to help you implement the training & techniques learned.
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