Train for the future with Training Oracle
All Training Events
Conducting Disciplinary & Grievance Hearings (1 day) (25-Feb-2011)
This ONE DAY course will provide you with the necessary skills & knowledge to effectively conduct Disciplinary & Grievance Hearings. It also covers the legal aspects for correct operation of both procedures in line with the ACAS Code of Practice.
Handling Difficult or Angry Callers (1 day) (02-Mar-2011)
In general, the majority of calls that are taken by customer service staff and administrators will pass without incident. However, within certain environments there may well be frequent occasions when it is necessary to deal with a caller who has become difficult or angry for whatever reason.
This interactive ONE DAY workshop provides practical methods for handling difficult phone calls in a professional and courteous manner.
Effective Delegation Made Easy (½ day) (04-Mar-2011)
By learning to effectively delegate you can free yourself up to focus on key tasks AND develop team members at the same time. This is a stimulating HALF DAY course which will give you all the knowledge & confidence you need to become a true master of the essential management skill of delegation.
Making Appraisals Worthwhile (1 day) (15-Mar-2011)
This thought-provoking ONE DAY Appraisals course will provide you with a clear understanding of what a good appraisal system should be looking to achieve, the structure necessary & the essential techniques needed for the meeting itself. Those who attend will be able to construct & conduct worthwhile appraisals that benefit the company, the line manager & the team member.
Essential Skills for Team Leaders & Supervisors (1 day) (15-Mar-2011)
This practical & inspirational ONE DAY course designed especially for Supervisors & Team Leaders focuses on the key skills needed in order to achieve results through others. Without these key leadership skills, your ability to perform your role efficiently will be at risk.
After attending this course you'll be able to use a range of great, easy-to-use techniques to lead your team effectively to achieve the required results.