Train for the future with Training Oracle
Communication
Handling Difficult or Angry Callers (1 day) (02-Mar-2011)
In general, the majority of calls that are taken by customer service staff and administrators will pass without incident. However, within certain environments there may well be frequent occasions when it is necessary to deal with a caller who has become difficult or angry for whatever reason.
This interactive ONE DAY workshop provides practical methods for handling difficult phone calls in a professional and courteous manner.
Presentation Skills for Business Professionals (1 day) (17-Mar-2011)
This informative and highly interactive ONE DAY course is ideal for delegates who want to gain confidence and competence in using their presentation skills. It covers all the fundamentals of presenting to business customers, senior management or colleagues. By the end of the course you’ll have a set of practical skills to use which will enhance both your presentation and the message you want to put across.
Communication - The Key to Successful People Management (1 day) (21-Apr-2011)
This highly interactive course focuses on what is often considered as the single most important skill needed in order to be an effective manager - COMMUNICATION. Sitting at the heart of all the key functions that managers must perform, the ability to communicate effectively has a huge impact on an individual's overall effectiveness in their role.
The Power of Influence & Persuasion (½ day) (05-May-2011)
If your job involves achieving results through others, then you definitely need to possess the power of influence and persuasion. This enlightening HALF DAY course will enable you to successfully influence others and achieve your desired result, without having to rely on your level of authority. After attending this course, you’ll be able to confidently use a range of influencing strategies to achieve your objectives.
The Fundamentals of Feedback (½ day) (12-May-2011)
Giving feedback is an integral part of many key management activities including coaching, counselling, handling discipline, performance issues and appraisals. This HALF DAY course is designed to equip you with all the skills needed to both give and receive effective feedback.