Train for the future with Training Oracle
Sales & Customer Service
Handling Difficult or Angry Callers (1 day) (02-Mar-2011)
In general, the majority of calls that are taken by customer service staff and administrators will pass without incident. However, within certain environments there may well be frequent occasions when it is necessary to deal with a caller who has become difficult or angry for whatever reason.
This interactive ONE DAY workshop provides practical methods for handling difficult phone calls in a professional and courteous manner.
Build Sales Success with a Winning Sales Strategy (½ day) (16-Mar-2011)
Effective sales people don't use a needle in the haystack approach to develop business. Instead, they use a highly focused, well thought out strategy to win business. This HALF DAY course focuses on the preparation needed to successfully develop business & make those all important sales by creating & implementing an effective sales & marketing plan that works!
Presentation Skills for Business Professionals (1 day) (17-Mar-2011)
This informative and highly interactive ONE DAY course is ideal for delegates who want to gain confidence and competence in using their presentation skills. It covers all the fundamentals of presenting to business customers, senior management or colleagues. By the end of the course you’ll have a set of practical skills to use which will enhance both your presentation and the message you want to put across.
Selling Made Easy (1 day) (26-Apr-2011)
Are you looking to improve your sales performance, or that of your team? To be truly successful at selling both in person & over the telephone, a powerful blend of sales techniques, communication skills, knowledge, confidence & self motivation are all needed. This inspirational & super-charged ONE DAY course will help you become a star performer as you master the demanding art of sales.
Selling Through Excellent Customer Service (½ day) (28-Apr-2011)
This motivational HALF DAY Customer Service course will provide you with techniques to use in order to increase the number & value of orders taken over the telephone. It will provide you with the opportunity to review your current attitude towards effective customer care; discover the factors that influence or dissuade customers when buying & show you how to make the most of every potential sales opportunity.